Refund Policy

Right of withdrawal for private customers

You have the right to revoke this contract within 14 days without giving reasons. The revocation period is 14 days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods. In order to exercise your right of withdrawal, you must give us:

Monoprice Ltd.
Stresemannstrasse 123
10963 Berlin, Germany
Phone: +49 30 330 83790
Monoprice Ltd.
Email: uksupport@monoprice.com

Inform us by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. 

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than 14 days from the date on which we receive notice of your revocation of this Agreement.
For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged for this refund.
We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any event no later than 14 days from the date on which you notify us of the cancellation of this agreement.
This period shall be deemed to have been observed if you dispatch the goods before the expiry of the 14-day period.
We shall bear the costs of returning the goods if you use the return vouchers sent by us.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods which is not necessary for checking their condition, properties and functioning.

 

Voluntary right of return

We, Monoprice GmbH, grant you, in addition to the statutory right of withdrawal, a voluntary right of return for a total of 30 days from the day on which you or a third party named by you have taken or has taken possession of the goods. This right of return allows you to withdraw from the contract even after the 14-day cancellation period has expired by returning the goods to the address below within 30 days of taking possession of them. The timely dispatch is sufficient to meet the deadline. We will bear the cost of returning the goods.

Please contact us at uksupport@monoprice.com to receive a free return label and send the item to:
Janssen Distribution Services B.V., Edisonstraat 6, 5928 PG, Venlo, Netherlands.

For the refund when exercising the right of return, we will use the same means of payment that you used for the original transaction, unless explicitly agreed otherwise with you.

Your statutory right of withdrawal as well as the statutory warranty rights shall not be affected by the contractually granted right of return and shall remain in force irrespective thereof. Until the expiry of the period for the statutory right of withdrawal, only the statutory conditions listed there apply.