Long shipment delays up to two weeks due to delivery issues
Update as of March 17, 2021:
Monoprice will continue to accept orders in the U.K. We're asking our valued customers to expect their orders to be delayed by up to two weeks until the fulfillment network has normalized.
Update as of January 13, 2021:
The U.K. has reopened their borders. All cross border fulfillment services and parcel deliveries have been normalized. Monoprice continues to accept orders in the U.K. and all European countries. However, please notice that prolonged shipment delays may be expected. Additionally, Monoprice will pay for the import fees to the UK.
Update as of December 22, 2020:
In light of new regulations and government restrictions to prevent the spread of COVID-19 by several European countries, including the U.K., all cross border fulfillment services and parcel deliveries in and out of the U.K. have been temporarily suspended as of December 22, 2020.
Monoprice will continue to accept orders in the U.K. and all European countries. For orders placed during this time frame, we're asking our valued customers to expect long shipment delays until borders can be reopened and the fulfillment network normalized.
Should packages not get delivered due to these new restrictions, we will be accepting customer cancellations beyond the normal order cancellation window. Please contact our customer service
COVID-19 update for parcel deliveries
Update as of March 20, 2020:
As you may know lots of people in different countries have been infected by COVID-19. Recently we have been informed by the carriers that there are several areas in different countries where it is difficult to deliver shipments to. There are even areas where carriers can’t deliver at all. Via the link per carrier below you can find the actual status of the situation. Please do also keep an eye on the orders which need to go to these areas and have not been forwarded to us yet.
GLS DE https://gls-group.eu/DE/en/information-about-corona-virus
GLS NL https://gls-group.eu/NL/en/information-about-corona-virus
DHL NL https://www.dhlparcel.nl/en/business/corona-europe
DHL DE https://www.dhl.de/coronavirus-en
Due to these problems we also noticed that carriers return shipments to our warehouse. We have already received some returns. We would like to know if you want us to put these shipment aside and wait till the situation gets better. So we can reship the orders once the situation gets better. Or if you want us to put these returns back in stock, since we don’t know yet how long the COVID-19 situation will take.
Please have a look at the info which you can find via the link per carrier mentioned above and let us know if you placed an order prior to this notification and wish to cancel it.
Update from Bernard, CEO of Monoprice
March 20, 2020
To our valued customers,
The COVID-19 pandemic continues to change the way that we live and do business. In these uncertain times, Monoprice continues to put additional measures in place to support you.
Here are specific steps we are taking to ensure you continue to have the best possible experience with Monoprice:
- Fair Pricing and Product Limits - Many items are in particularly high demand right now as more people are working remotely and businesses solidify network infrastructure. We will continue to place a high priority on keeping our prices low. In addition, if needed, we are prepared to place product limits on orders to help as many customers as we can, who are looking for the same types of items.
- Priority Orders - Though we continue to work around the clock to serve our individual customers, we are prioritizing orders for IT departments of essential services (e.g. health care systems, schools, government, financial institutions) that are working so hard to keep all of us safe and functional. We thank you for your understanding.
- Extra Technical Assistance - We believe it’s important to help each other as much as possible right now. We’re prepared to work with partners to source special products if needed, or redirect customers to sister companies if it means people will get a solution, faster. Also - our technical support teams are standing by to provide virtual training sessions and help with those who need help to get technology (like home offices) set up and running. Please continue to email or chat with us for help.
Through all of this, we continue to make the health and safety of our employees a priority. We are following CDC guidelines and state mandates to prevent the spread of COVID-19.
We appreciate your business and will continue to prioritize your experience with Monoprice. Stay safe and take care.